Get in touch with us
Need Help?
Our customer service team is here to assist you from 9am to 5pm(AEST), Monday to Friday. We aim to respond to all enquiries within 6 hours during business hours.
For support or general questions, please fill out the contact form below or email us at support@centralgoods.com.au.
Contact form
Frequently Asked Questions
Are refurbished AirPods genuine?
Yes—all our refurbished AirPods are 100% genuine Apple products. As a reseller, we source returned units that have been professionally inspected and restored to full working condition by certified technicians before offering them for sale.
What condition are they in?
Each unit goes through a strict refurbishment process, including full testing to meet the same functional standards as new AirPods. They look and perform like new, are thoroughly cleaned and inspected, and come in brand-new packaging with brand new accessories included.
Do they come with a warranty?
Yes, every pair includes a 12-month warranty covering any faults or malfunctions. You can request a replacement or a full refund if needed.
Can I return them if I’m not happy?
Absolutely. We offer 30-day free returns. You can choose a free replacement or receive a refund to your original payment method.
Where can I find my AusPost tracking?
Tracking details are sent to the email used at checkout. If you can’t find it, check your spam or junk folder. Still can’t locate it? Contact support@centralgoods.com.au with your order number.